News

Company Milestones

CSG President to Lead Industry Standards Committee

August 2017

Customer Solutions Group President Jeffrey Feuer has been appointed to lead the LeadsCouncil Standards Committee.  The Standards Committee establishes guidelines all members of The LeadsCouncil pledge to follow.  The Standards promote consumer protection, fair business practices, and data security standards.

Warm-Transfer.com Adds Capacity Management Features

February 2017

The Warm-Transfer division of Customer Solutions Group released an updated version of its technology platform.  New features include an on-line tool for call center managers to adjust the flow of warm-transfers during busy periods when they are capacity constrained.

Customer Solutions Group Performs its 6 millionth Transfer

November 2016

The Warm-Transfer division of Customer Solutions Group transfers its 6 millionth consumer. Warm-Transfer calls consumers on behalf of its clients, qualifies them, and warm transfers the best to our client’s sales teams to close the sale.

CSG President Appointed to LeadsCouncil Board of Directors

October 2016

Customer Solutions Group President Jeffrey Feuer accepts a seat on The LeadsCouncil Board of Directors.  The LeadsCouncil is the lead industry’s top trade association whose mission includes promoting lead sellers and buyers, fair legislation, and consumer protection.

Customer Solutions Group President named to 40 Inspirational Leaders List

December 2015

Customer Solutions Group president, Jeffrey Feuer, has been named to the “40 Most Inspirational Leaders in Sales Lead Management” by the Sales Lead Management Association.

Warm-Transfer.com Launches Industry Directory

August 2015

The Warm-Transfer division of Customer Solutions Group introduced the Leads Industry’s first directory.  The directory was complied by telephone outreach to a comprehensive list of industry’s firms and includes full contact information, company descriptions, and an extensive category index.

Customer Solutions Group Performs its 5 Millionth Transfer

April 2015

The Warm-Transfer division of Customer Solutions Group transfers its 5 millionth consumer. Warm-Transfer calls consumers on behalf of its clients, qualifies them, and warm transfers the best to our client’s sales teams to close the sale.

Customer Solutions Group processes its 50 millionth lead

January 2015

The Warm-Transfer division of Customer Solutions Group processed its 50 millionth lead. Warm-Transfer receives leads from its clients, qualifies them, and warm transfers the best to our client’s sales teams to close the sale.

Customer Solutions Group Performs its 4 Millionth Transfer

May 2014

The Warm-Transfer division of Customer Solutions Group transfers its 4 millionth consumer. Warm-Transfer calls consumers on behalf of its clients, qualifies them, and warm transfers the best to our client’s sales teams to close the sale.

Customer Solutions Group becomes HIPAA compliant

April 2014

 

Customer Solutions Group Performs its 3 Millionth Transfer

July 2013

The Warm-Transfer division of Customer Solutions Group transfers its 3 millionth consumer. Warm-Transfer calls consumers on behalf of its clients, qualifies them, and warm transfers the best to our client’s sales teams to close the sale.

Warm-Transfer Selected Among Denver’s Best Employers

April 2013

The Denver Post selects Customer Solutions Group onto its list of best employers in the Denver Metro area.

CSG Transforms Its Information Technology Infrastructure

March 2013

Customer Solutions Group adds another datacenter to enhance processing capacity and disaster recovery for its Warm-Transfer and InsideSalesLabs businesses.

Warm-Transfer Becomes Property & Casualty Licensed

December 2012

Customer Solutions Group becomes a licensed P&C Insurance agency in order to better service its insurance clients.

CSG Releases Call Quality Monitoring Web Tool

December 2012

Warm-Transfer’s parent company, Customer Solutions Group, deploys its web-based quality monitoring tools.

CSG Releases Web Tools Connecting Field and Inside Sales Personnel

November 2012

Warm-Transfer’s parent company Customer Solutions Group deploys web-based tools providing field sales access to inside sales data and vice versa.

Customer Solutions Group Performs its 2 Millionth Transfer

August 2012

The Warm-Transfer division of Customer Solutions Group transfers its 2 millionth consumer. CSG’s warm transfer service calls consumers on behalf of its clients, qualifies them, and warm transfers the best to our client’s sales teams to close the sale.

Customer Solutions Group Performs its 1 Millionth Transfer

August 2011

Warm-Transfer, a division of Customer Solutions Group (CSG), transfers its 1 millionth consumer.

Warm-Transfer Adds Web Controls to Facilitate Tighter Lead Management

April 2011

Warm-Transfer adds important functionality to its warm transfer clients to assure the best possible yield from their leads.

Lead Scoring Capability added to Warm-Transfer Platform

June 2010

Warm-Transfer adds powerful scoring tools to evaluate leads.

CSG Enters Warm Transfer Business

February 2010

Customer Solutions Group establishes a business unit, Warm-Transfer.com, to focus on warm transfer service calls to consumers. Warm-Transfers makes sales calls on behalf of its clients, qualifies leads, and warm transfers the best prospects to client’s sales teams to close the sale.

CSG Principals Lecture at Stanford University Graduate School of Business

March 2001

Customer Solutions Group principals Andrew Carr and Jeffrey Feuer participate in operations classes at Stanford University’s Graduate School of Business as subject matter experts during the spring semesters of 2001 and 2002.

Stanford University Business School Case Study Features CSG

September 2000

Customer Solutions Group is selected by Stanford University’s Graduate School of Business as the focus of an important case study for its first year operations class given to all students. The case will be used as an example of state-of-the-art telemarketing and call center best practices by a number of universities in the United States, Europe, and Australia.

CSG Creates Internet Focused Telephone Sales Center

October 1999

Customer Solutions Group opened an inside sales testing facility in Culver City, CA, specializing in Internet telephone sales.

CSG is Formed to Fill Inside Sales Void

November 1993

Andrew Carr and Jeffrey Feuer joined forces to form Customer Solutions Group, an inside sales and call center consulting and management firm. Carr and Feuer were Harvard Business School classmates, each serving significant stints as call center line mangers prior to joining forces to create CSG.