News

Media contact: Jeff Feuer, (310) 273-8888, jfeuer@insidesaleslab.com

Company Milestones

April 2015

Customer Solutions Group Performs its 5 Millionth Transfer.

The Warm-Transfer division of Customer Solutions Group transfers its 5 millionth consumer. Warm-Transfer calls consumers on behalf of its clients, qualifies them, and warm transfers the best to our client’s sales teams to close the sale.

January 2015

Customer Solutions Group processes its 50 millionth lead.

The Warm-Transfer division of Customer Solutions Group processed its 50 millionth lead. Warm-Transfer receives leads from its clients, qualifies them, and warm transfers the best to our client’s sales teams to close the sale.

May 2014

Customer Solutions Group Performs its 4 Millionth Transfer.

The Warm-Transfer division of Customer Solutions Group transfers its 4 millionth consumer. Warm-Transfer calls consumers on behalf of its clients, qualifies them, and warm transfers the best to our client’s sales teams to close the sale.

April 2014

Customer Solutions Group becomes HIPAA compliant.

July 2013

Customer Solutions Group Performs its 3 Millionth Transfer.

The Warm-Transfer division of Customer Solutions Group transfers its 3 millionth consumer. Warm-Transfer calls consumers on behalf of its clients, qualifies them, and warm transfers the best to our client’s sales teams to close the sale.

April 2013

Warm-Transfer’s Parent Company Selected Among Denver’s Best Employers .

The Denver Post selects Customer Solutions Group onto its list of best employers in the Denver Metro area.

March 2013

CSG Transforms Its Information Technology Infrastructure.

Customer Solutions Group adds another datacenter to enhance processing capacity and disaster recovery for its Warm-Transfer and InsideSalesLabs businesses.

December 2012

Warm-Transfer Becomes Property & Casualty Licensed.

Customer Solutions Group becomes a licensed P&C Insurance agency in order to better service its insurance clients.

December 2012

CSG Releases Call Quality Monitoring Web Tool.

Warm-Transfer’s parent company, Customer Solutions Group, deploys its web-based quality monitoring tools.

November 2012

CSG Releases Web Tools Connecting Field and Inside Sales Personnel.

Warm-Transfer’s parent company Customer Solutions Group deploys web-based tools providing field sales access to inside sales data and vice versa.

August 2012

Customer Solutions Group Performs its 2 Millionth Transfer.

The Warm-Transfer division of Customer Solutions Group transfers its 2 millionth consumer. CSG’s warm transfer service calls consumers on behalf of its clients, qualifies them, and warm transfers the best to our client’s sales teams to close the sale.

August 2011

Customer Solutions Group Performs its 1 Millionth Transfer.

Warm-Transfer, a division of Customer Solutions Group (CSG), transfers its 1 millionth consumer.

April 2011

Warm-Transfer Adds Web Controls to Facilitate Tighter Lead Management.

Warm-Transfer adds important functionality to its warm transfer clients to assure the best possible yield from their leads.

June 2010

Warm-Transfer Adds Scoring Capability to Lead Handling and Warm Transfer Business.

Warm-Transfer adds powerful scoring tools to evaluate leads.

February 2010

CSG Enters Warm Transfer Business.

Customer Solutions Group establishes a business unit, Warm-Transfer.com, to focus on warm transfer service calls to consumers. Warm-Transfers makes sales calls on behalf of its clients, qualifies leads, and warm transfers the best prospects to client’s sales teams to close the sale.

March 2001

CSG Principals Lecture at Stanford University Graduate School of Business.

Customer Solutions Group principals Andrew Carr and Jeffrey Feuer participate in operations classes at Stanford University’s Graduate School of Business as subject matter experts during the spring semesters of 2001 and 2002.

September 2000

Stanford University Business School Case Study Features CSG.

Customer Solutions Group is selected by Stanford University’s Graduate School of Business as the focus of an important case study for its first year operations class given to all students. The case will be used as an example of state-of-the-art telemarketing and call center best practices by a number of universities in the United States, Europe, and Australia.

October 1999

CSG Creates Internet Focused Telephone Sales Center.

Customer Solutions Group opened an inside sales testing facility in Culver City, CA, specializing in Internet telephone sales.

November 1993

CSG is Formed to Fill Inside Sales Void.

Andrew Carr and Jeffrey Feuer joined forces to form Customer Solutions Group, an inside sales and call center consulting and management firm. Carr and Feuer were Harvard Business School classmates, each serving significant stints as call center line mangers prior to joining forces to create CSG.